Our Team

True hospitality is all about people

Our Mission

We are committed to ensuring all our products are environmentally friendly as part of our commitment to reducing waste and lowering our overall carbon footprint on the planet.

The Definitive Housekeeping Group are an ethical employer whose ethos is to treat all employees with value and respect. As an ethical employer we offer the best possible training programmes in congruence with motivational incentives, performance rewards and employee engagement to create an environment in which staff feel incentivised to deliver their best possible service and feel valued.

Our Team

Alex Bull

Managing Director

A passion for hotels and the guest experience Alex brings a wealth of operational knowledge. Having started his career in housekeeping before turning to his attention to front of house in 5 star hotels. Alex has come back to his roots to help Definitive become the best housekeeping employer in the industry.

Anna Bator-Pyziak

Marketing & Business Development Manager

During Anna’s remit and tenure working in Hilton Group for the last ten years as part of the senior leadership role of Deputy General Manager, she has lived and breathed the housekeeping world and is passionate about bringing her wealth of experience to the DHG team.

Karolina Klimczak

Business Development Support

Karolina joined our team in January 2022 and has a proven track record within the hospitality management sector for the Hilton, IHG and Holiday Inn brands

Kristi Gjoni

Operations Manager

A driven, aspirational person with extensive hotel experience and a love of hospitality. From her days as a housekeeper to her position as manager of the front of house team in a five-star hotel, her top priority has always been to give guests the best possible care. Kristi thrives on the opportunity to make decisions in challenging circumstances