Our Ethos

The Definitive team understands that true hospitality is about people.

We want your customers to be completely satisfied with our services.

We will leave no stone unturned as we work to deliver the finest cleaning services available. From the largest property down to the smallest we will never be satisfied until your customers are.

We are committed to providing the highest quality services available, by exceeding the expectations of our clients, as well as their employees and guests to their premises through continuous improvements in Quality, Services and Productivity.

We are constantly working to be recognized by our clients, employees and the industry as the leading provider of contract cleaning services and facilities support service in UK.

Corporate Social Responsibility

Corporate Social Responsibility (CSR) in hotel housekeeping is of paramount importance in today’s hospitality industry.

Housekeeping departments play a crucial role in reducing a hotel’s environmental footprint by implementing sustainable practices, such as minimizing water and energy usage, reducing waste, and using eco-friendly cleaning products. Moreover, CSR initiatives in housekeeping involve ensuring fair labor practices, providing employees with training and development opportunities, and promoting diversity and inclusion within the workforce.

By prioritizing CSR in housekeeping, hotels not only contribute to a more sustainable and socially responsible world but also enhance reputation, attract environmentally conscious guests, and ultimately improve their bottom line through increased guest loyalty and positive brand image.

What is important to you matters most to us

  • Diversity & Inclusion
  • Health & Safety
  • Compliance
  • Legal requirements
  • Innovation & Technology
  • Cyber Security & Information Privacy
  • Code of Conduct
  • Contracting T&C’s
  • Data Protection
  • Human Rights and trafficking
  • Use of Green and Sustainable products
  • 24/7 top Management
  • Support and contact numbers for your team
  • Anti-Corruption Policies
  • Gender Pay Equality